We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wrong with the size sent to the floor size smaller
Very thin fabric. Bent arrived.
Very good quality product! Better than I expected. It took him a while to get there but I finally got him with me. We also need to note that we had the whole covid 19 problem here in Spain and what happened to some packages that had them held up or something
Slightly visible glue. The sole is red, beautiful. The dimensional grid corresponds to the description
The goods did not receive, but the store returned the money! I can not describe the goods, but I put 5 stars for honesty and 5 stars for decency!
I just received the shoes, they are in good condition thank you to the store, I recommend
In principle, it's normal. In size back to back at 39 Russian and moderate fullness of the foot. Began to dress, laughed heel. The shoe is comfortable, the height is comfortable. Almost stable.
Sorry shoes and did not come after the expiration of the term. But the store returned the money without dispute. Thank you.
Shoes a little large about 1 cm. A brałam consider size chart. Rest OK. Delivery before time.
good shoe very like it the size very accurate..
I got my shoes. Walked for a long time, had to open a dispute. But they finally got there. Came packed downtime in the package. All crumpled came, but it seems that when the shod straightened up. Heel slightly less than 10 cm. The nose is long and very on a thin leg. I do not know or I can wear it. Presses the nose, but can be carried.
Nice but small on my foot
nice shoes and very comfortable
Thank you... I did not expect that it would come .. To be honest .. (ordered in the first) the size and description all match .. For 2 weeks
Ordered 7.5 but feels more like 8 or 8.5. They are too big
The fair quality for the price they are worth. They smell strong, i'll throw them on the balcony to see if the plague comes out. They look loose, hopefully they'll last the entire season. Looks like glue stuck bad. The sole is plastic, as seen in the photo the template is not even well glued on the sides. The number i took according to the table and well, right. But come on, for the price it's worth and the wait it's worth buying some sales.
Very comfortable and beautiful shoes, on the legs look beautiful my size 40
Very pretty! Different color of the photo more light gray.
Shoes are very beautiful, good Workmanship. As for me. Delivery was totally rapidly and the Shoes were very well packed. Am thrilled, anytime.
They're beautiful late but they came super well
. .. Delicious!
Perfect size. Love them.
Good product! Size well. .. Received within 2 weeks
Pretty, i haven't tried it yet if they're comfortable.
Came for 2 weeks look better than in the photo