We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Correspond to the description. Delivery fast
super product
Отличные щеточки. Цвета очень красивые !
I did not receive this item. Opened a dispute, store refunded me. I did make another purchase from this seller & received it quite fast. Good quality. Happy though only received 1 order out of 2.
The same as in the picture, high quality, loved it & recommend the store
We take not the first time, excellent goods and delivery fast
Good brushes, went to St. Petersburg for a week.
hi! I'm satisfied, thank you
Seems nice, not tried yet. Thank you for the gift!
Get too upset to have paid more 2euros postage for the item come faster and still took 50 days to receive my order
Super) another gift put
Spodziewałam up with Beda more hard. But can thigh comb rzesy
The goods came quickly, excellent
good
Got fast!!
All as it should have been + the store put a gift
Excellent quality and speed
Always satisfied with the product but shipping take 8 weeks to Canada
Everything corresponds to the description, plus the store put a beautiful cheek with sequins as a gift. Thank you so much!
It came somewhere in a month, the quality of the goods is good. I advise the store and the goods!
Very satisfied❤& Middot;
Excellent brushes For styling lashes
good
More pleasant than the usual age) I'm happy!
Well received and items as described. Will buy again. Highly recommended. Thanks.