We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order never came! The money was returned immediately, for this 5 stars!
Very small sizes
Super. Small jars, but they will last for a very long time
Everything is fine, I order not for the first time
Thank you, I will try, I will add later, thank you to the store
Probes. Very Little
Long delivery, small jars, did not try until
Шла посылка 2 месяца. Надеялась получить до нового года, так как на подарок заказывала. Получила после праздников. Продавец молодец общительный. Позже отпишусь, как на деле. Товаром довольна. Рекомендую магазин
thank you store. I'm really satisfied with this item
Super product! Polecam00
All Super recommend :)
Excellent cosmetics, quality at altitude, the basis for make-up is generally a bomb, I definitely recommend, I will order more
Product access within specified time limits
The store quickly sent the order, the exact description, convenient use, I personally liked it, does not cause irritation.
I am very glad. Pressed Powder well hidden and face is Miekka and delicate recommend
Used the primer very nice
Very fast delivery, good cosmetics, allergies do not cause, I recommend this store.
Very good product I recommend
I liked the quality very much, close all the shortcomings of the skin
I did not guess with the color, the coating is very dense, but it is not visible on the skin, the dark circles under his eyes took away as if they were gone. The consumption is very small, I will take more.
Haven't tried yet
Thank you very much to the store.. The order was late but it was in my country the seller sent it in time. Talk to him is very kind thanks to the seller I recommend the store