We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoe beautiful, exactly as the picture. Took a month to arrive and not taxed.
Beautiful, perfect, well packed, yet received insoles for adjustments if necessary. Already will order the next another color
LOVED, LOVED, LOVED!!!! Very beautiful, served perfectly, beautifully packaged!!! Already will order the next!
Beautiful, slightly narrow for fingers but soft
In general, the shoes are good, came a little wrinkled on the heel, but this is nonsense, tk when you wear everything rises under the leg and the defect is not noticeable. Packed in a regular puffy
Everything is super, i'm on the hang. Spvidka shipping
Shoes super, for 38,5 ordered 25. Ideal but)) slightly visible glue and toe poshorkan. But does not catch the eye))
Shoes are sensational Soft upholstery so dont think will not be obcierac, Size troszeczkę not hit Recommend do not take butt in cm Are beautiful
It runs small..
Ordered june 20 came on july 9, received 10 at the post office. Track tracked. The heels of the shoes are crumpled, so the quality is not bad. Fit in size, but very uncomfortable and the heel was high.
They're like the picture and they arrived fast are the seconds i buy and i'm sure i buy more from this store
Great product, great price! This is my second pair and I love them! Danced all night and my feet didn’t hurt
Beautiful! I recommend this product.
Lindooooo... came in perfect condition… Well packed. The shoe is very comfortable and took almost nothing to get Thank you
Sandal is beautiful only her stuff is very thin when wear it knead heel, wear 37 and ordered the larger option and hardly gave, forms of them are small, but for the price be good! When I wear I Got the feeling that she not enter my feet until the end but when I walk it goes right should be because the material is very thin.
Beautiful and very comfortable
Great, arrived in good condition and the way it is pictured.
Am very satisfy with the product, just as they said. True to size and very comfortable
Perfect, bought 29. HJ received dia13 Jun. SP was not taxed. Use 35 Brasil bought number 6. was perfect but who have standing chubby best buy a number more.
Product excellent Super recommend got everything right!!
THE shape is a little small, but the shoe is beautiful. Same as photo. Seller
This heel is superb. Exactly as described. Soo comfy and classy on my feet. I ordered 245 and it fits perfectly. Shipping was super faster than i expected within one week and tracking was very convenient and clear as well
Took on a house, but everything worked, came without paying postal order, wear 35 in Brasil, ordered the number 6 and served perfectly, soon, buy more, thank you,