We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is just under a month. Seller recommend. Thank you.
The whole thing.
Everything was oké, but the heat is nog present.
The massager works normally, the neck warms. To the store Thank you very much for the gift, success to you in business!
Shipping fast. Packing OK. Really heats, the quality is not bad. Recommend.
One and a half months delivery. The product corresponds to the description. Oddly enough, but it heats))) Very not neatly obmethane, on the edge stick out threads...
It looks great, I'll just see if it works.
Excellent heating massager. Received and very satisfied, I recommend.
The goods as in the description. Shipping long.
The product corresponds to the description, came on time, heats really, will the effect learn over time
I received the order, thank you! At first glance, confidence does not inspire, we will test
Good thanks to the store
The product is the same as described, we will try
Goods arrived in full and on time
I received the product right, thank you very much 2020/12/11
The product arrived on time without damage, the heat is good, I liked it, I recommend the store
Delivery to Moscow for a month and a half. Heats. Sewn neatly.
very good at all
Thank you for the gift in the form of a patch from the cold nose
Good come a lit later,but I am satisfied.And there was little present,very cute.Thanks for attentions.I should say it doesnt heat as I supposed.Mom said it is ok.But I have not feel anything
It came, for this 5 stars. I tried it right away. Me, with a thin neck, bolshevata. As I could fix it. And went half an hour about, maybe less. In short, it did not heat. But I'm not sick. I bought it for every occasion.
Relatively fast shipping, I received it 45 days after making the purchase.