We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Doubtful, but for such money will come...
Fast delivery 14 days, recommended store, the only thing to me doesn't close my neck is too short.
Really warms, you need to moisten your neck a little.
Am testing, but am satisfied.
I put it on right away and found it to be comfortable. It helps me to keep my neck straight which is good. Can wear it a long time this way. I have not tried it yet after wetting the patch with a damp cloth to see if it heats up as described. Will add an update later.
Delivery fast description accurate, neck warms well.
I liked the product. It's great.
Ürün did not come
Thanks to the store for the fast delivery. Month and 1 week. The size approached me. Magnets are present. I haven't tried the case yet.
Well packed. Fast. Accordingly. Excellent. Perfect. Very Satisfied. Good store. Thank You. Right back to order.
It came very fast 1, 5 months to our edges-it's twice as fast as other parcels. so, a good delivery service. in the case has not yet tried. i put 5 balls in advance
The goods are received. No claims. I will try
I don't feel the heat of heat, unlike a girdle i acquired by this means
Received quickly enough, thank you, already for one delivery grateful, and in the case has not yet tried. Then i will.
I did not receive the order due to customs from my country, they reimbursed my money. Thank you!
Wonderful looks good, not yet used.
Long delivery in russia, put in the mailbox. All the whole i will use add a tip.
The product is excellent. The store is sociable.
Perfect and nice