Free Worldwide Shipping

Self Heating Neck Support and Massager

257 reviews
100% of buyers enjoyed this product! 7349 orders
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

257 reviews
100% of buyers enjoyed this product!
5 stars
4 stars
3 stars
2 stars
1 star
verifed buyer
28 May 2021 20:03

Track half way stopped tracking,

verifed buyer
28 May 2021 18:05

The store sent the goods quickly, but the parcel went 2,5 months. Heats good. I did not communicate with the seller.

verifed buyer
28 May 2021 13:17

скажу, как проверял...просто уложил под шею...и смотрел телик, и что факт эта штука Гоеет...очень даже хорошо!

verifed buyer
28 May 2021 07:34

I'll try to get yak pratsuya

verifed buyer
27 May 2021 06:59

Thanks store

verifed buyer
26 May 2021 22:34

The order unfortunately did not come, but the store kindly agreed to return the money for the goods. I ordered it more than once, so such a little trouble will not be an interference for new orders

verifed buyer
26 May 2021 21:56

Goods delivered.

verifed buyer
26 May 2021 10:07

Thank you!

verifed buyer
25 May 2021 21:42

The goods are not shipped, the money is returned!!

verifed buyer
25 May 2021 11:36


verifed buyer
25 May 2021 10:58

Thank you…

verifed buyer
25 May 2021 05:21

Heats good. But! Then I wait 30 minutes, then 10, then I did not warm at all, then I dressed and after 20 minutes began to warm. Not very much I like it. I don't have the patience and the time, but this is personally my perception. The product itself is good, quality. Went long, tracked, the price is funny. Recommend.

verifed buyer
24 May 2021 23:02

I liked everything, it warms well!

verifed buyer
24 May 2021 08:26

Good qulity. Size on a thin neck. Pebbles less than before bought elsewhere. But five grand. Fast shipping.

verifed buyer
2 May 2021 20:37


verifed buyer
2 May 2021 16:00

Excellent, fast shipping

verifed buyer
2 May 2021 14:48

Coconut good OK

verifed buyer
2 May 2021 14:39


verifed buyer
1 May 2021 13:12

The goods received in the mailbox. A small gift in addition. Thank you :) we will try.

verifed buyer
1 May 2021 08:07

Let's see what it is

verifed buyer
30 Apr 2021 23:23

Heats good. Fast delivery to Belarus. Thank you.

verifed buyer
30 Apr 2021 17:17

good product I am satisfied

verifed buyer
30 Apr 2021 12:20

Delivery is excellent. Quality checked works. I recommend the store. I'm happy with the purchase.

verifed buyer
30 Apr 2021 12:09

Delivery is excellent. I check the quality. On my neck I recommend a store. while I write there is a feeling of tingling I recommend

verifed buyer
29 Apr 2021 22:32

Доставка 2 недели. Трек живой. За свои деньги неплохая штукенция. Я люблю всякие турмалиновые штуки. Брала для спины, коленей, теперь вот-для шеи. Продавец положил в подарок патчи от укачивания в транспорте. Турмалиновые изделия действительно работают. Берите, не пожалеете. Рекомендую к покупке.

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