Free Worldwide Shipping

Self Heating Neck Support and Massager

91 reviews
100% of buyers enjoyed this product! 7349 orders
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://avecbriostore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

91 reviews
100% of buyers enjoyed this product!
5 stars
(84)
4 stars
(7)
3 stars
(0)
2 stars
(0)
1 star
(0)
Buyer
Review
verifed buyer
6 Sep 2019 06:52

All OK

verifed buyer
6 Sep 2019 03:47

Doubtful, but for such money will come...

verifed buyer
5 Sep 2019 23:54

Shit

verifed buyer
5 Sep 2019 11:58

Fast delivery 14 days, recommended store, the only thing to me doesn't close my neck is too short.

verifed buyer
5 Sep 2019 02:51

Really warms, you need to moisten your neck a little.

verifed buyer
4 Sep 2019 17:56

Am testing, but am satisfied.

verifed buyer
4 Sep 2019 12:25

I put it on right away and found it to be comfortable. It helps me to keep my neck straight which is good. Can wear it a long time this way. I have not tried it yet after wetting the patch with a damp cloth to see if it heats up as described. Will add an update later.

verifed buyer
4 Sep 2019 11:18

Delivery fast description accurate, neck warms well.

verifed buyer
4 Sep 2019 07:57

I liked the product. It's great.

verifed buyer
4 Sep 2019 02:42

Ürün did not come

verifed buyer
4 Sep 2019 00:06

Thanks to the store for the fast delivery. Month and 1 week. The size approached me. Magnets are present. I haven't tried the case yet.

verifed buyer
3 Sep 2019 10:00

Well packed. Fast. Accordingly. Excellent. Perfect. Very Satisfied. Good store. Thank You. Right back to order.

verifed buyer
3 Sep 2019 08:18

It came very fast 1, 5 months to our edges-it's twice as fast as other parcels. so, a good delivery service. in the case has not yet tried. i put 5 balls in advance

verifed buyer
3 Sep 2019 07:22

The goods are received. No claims. I will try

verifed buyer
19 Aug 2019 07:39

Excellent Product

verifed buyer
17 Aug 2019 08:58

Heats

verifed buyer
17 Aug 2019 06:55

I don't feel the heat of heat, unlike a girdle i acquired by this means

verifed buyer
17 Aug 2019 04:34

Received quickly enough, thank you, already for one delivery grateful, and in the case has not yet tried. Then i will.

verifed buyer
16 Aug 2019 21:28

I did not receive the order due to customs from my country, they reimbursed my money. Thank you!

verifed buyer
16 Aug 2019 11:13

Wonderful looks good, not yet used.

verifed buyer
16 Aug 2019 09:12

good one

verifed buyer
16 Aug 2019 04:32

Long delivery in russia, put in the mailbox. All the whole i will use add a tip.

verifed buyer
16 Aug 2019 03:39

All ok.

verifed buyer
16 Aug 2019 01:13

The product is excellent. The store is sociable.

verifed buyer
15 Aug 2019 13:59

Perfect and nice

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