We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Track half way stopped tracking,
The store sent the goods quickly, but the parcel went 2,5 months. Heats good. I did not communicate with the seller.
скажу, как проверял...просто уложил под шею...и смотрел телик, и что факт эта штука Гоеет...очень даже хорошо!
I'll try to get yak pratsuya
The order unfortunately did not come, but the store kindly agreed to return the money for the goods. I ordered it more than once, so such a little trouble will not be an interference for new orders
The goods are not shipped, the money is returned!!
Heats good. But! Then I wait 30 minutes, then 10, then I did not warm at all, then I dressed and after 20 minutes began to warm. Not very much I like it. I don't have the patience and the time, but this is personally my perception. The product itself is good, quality. Went long, tracked, the price is funny. Recommend.
I liked everything, it warms well!
Good qulity. Size on a thin neck. Pebbles less than before bought elsewhere. But five grand. Fast shipping.
Excellent, fast shipping
Coconut good OK
The goods received in the mailbox. A small gift in addition. Thank you :) we will try.
Let's see what it is
Heats good. Fast delivery to Belarus. Thank you.
good product I am satisfied
Delivery is excellent. Quality checked works. I recommend the store. I'm happy with the purchase.
Delivery is excellent. I check the quality. On my neck I recommend a store. while I write there is a feeling of tingling I recommend
Доставка 2 недели. Трек живой. За свои деньги неплохая штукенция. Я люблю всякие турмалиновые штуки. Брала для спины, коленей, теперь вот-для шеи. Продавец положил в подарок патчи от укачивания в транспорте. Турмалиновые изделия действительно работают. Берите, не пожалеете. Рекомендую к покупке.