We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well uszyty, but I don't know whether it is somewhere turns or poprostu doesn't work...
Sewn inconvenient. People write in the reviews that heats when you dress. But somehow it warms me, after I take it off. But it will warm, you can not argue with it.
Works well,but extremely small. Very tight onn medium neck.
Thank you store. It's okay, it's warm. My husband is happy. Good luck and patience to you
Not yet tried
Came very quickly, for 2 weeks. I did not communicate with the store. It seems to warm, did not really try.
I took my mother for a gift, sewn neatly, in the case have not yet tried
I haven't tried it yet. But store 100% recommended with another purchase from you I am wrong and cancel the order without inconvenience. Quick arrives
Perfect in every way! Thank you very much!
I have not tried it yet, the parcel was delivered relatively quickly. Thank you!
I ordered my mother until I tried
Lying baldey, I believe that helps
I don't know the features if this product as I tried it for 20 mins and I didn't feel any heat.
Excellent Product for neck. Everything is fine, packed well. I ordered a second time, both myself and my sister and friends, so I liked the impact on the neck. Very good thing, I have been using it for a long time, a few months, it works fine, the quality is on top. Thanks to the store, the order was done quickly. I recommend both seller and product. Very good product!
The Tourmaline collar was ordered just for the sake of interest, not for the purpose of treatment or prevention of anything, so I can not say anything about efficiency. With the first application, it was noticeably warmed up very quickly. Then only after 10-15 minutes (was pre-sprayed from the spray, and not moistened with a damp cloth. Although whether the wetting method affects the heating time is still a question). In the reviews often write that too small-really 46,5 cm instead of the claimed 50. On third-party sites it is written that this length should correspond to the size m (that is, for the female neck). Fully fastens as much as possible on the neck circumference in 44 cm, minimum-in 37 cm. I personally have a neck circumference of 35, and it at the usual position of the head and shoulders is very tight. The copy delivered to me is sewn a little crooked, but in general nothing falls off and everything works as stated.
I liked the warm good order a second time.
Very effective. Thank you, store.
Thank you for the delivery of the goods, brought and put in the postal address, until used, I will add later.