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Self Heating Neck Support and Massager

190 reviews
100% of buyers enjoyed this product! 7349 orders
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://avecbriostore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

190 reviews
100% of buyers enjoyed this product!
5 stars
(168)
4 stars
(22)
3 stars
(0)
2 stars
(0)
1 star
(0)
Buyer
Review
verifed buyer
24 Nov 2020 13:42

Delivery is just under a month. Seller recommend. Thank you.

verifed buyer
24 Nov 2020 06:16

The whole thing.

verifed buyer
21 Nov 2020 09:50

Everything was oké, but the heat is nog present.

verifed buyer
21 Nov 2020 01:22

The massager works normally, the neck warms. To the store Thank you very much for the gift, success to you in business!

verifed buyer
20 Nov 2020 08:25

Shipping fast. Packing OK. Really heats, the quality is not bad. Recommend.

verifed buyer
18 Nov 2020 22:46

One and a half months delivery. The product corresponds to the description. Oddly enough, but it heats))) Very not neatly obmethane, on the edge stick out threads...

verifed buyer
18 Nov 2020 06:25

It looks great, I'll just see if it works.

verifed buyer
16 Nov 2020 21:31

Excellent heating massager. Received and very satisfied, I recommend.

verifed buyer
16 Nov 2020 21:02

The goods as in the description. Shipping long.

verifed buyer
16 Nov 2020 06:52

The product corresponds to the description, came on time, heats really, will the effect learn over time

verifed buyer
16 Nov 2020 05:17

Yup

verifed buyer
15 Nov 2020 01:02

I received the order, thank you! At first glance, confidence does not inspire, we will test

verifed buyer
15 Nov 2020 00:03

Good thanks to the store

verifed buyer
14 Nov 2020 09:30

The product is the same as described, we will try

verifed buyer
13 Nov 2020 04:16

Goods arrived in full and on time

verifed buyer
12 Nov 2020 05:58

I received the product right, thank you very much 2020/12/11

verifed buyer
12 Nov 2020 04:39

Thank you

verifed buyer
12 Nov 2020 02:14

The product arrived on time without damage, the heat is good, I liked it, I recommend the store

verifed buyer
14 Oct 2020 23:03

Delivery to Moscow for a month and a half. Heats. Sewn neatly.

verifed buyer
10 Oct 2020 00:38

very good at all

verifed buyer
8 Oct 2020 11:00

Thank you for the gift in the form of a patch from the cold nose

verifed buyer
6 Oct 2020 03:18

Good come a lit later,but I am satisfied.And there was little present,very cute.Thanks for attentions.I should say it doesnt heat as I supposed.Mom said it is ok.But I have not feel anything

verifed buyer
5 Oct 2020 04:45

Thank you,

verifed buyer
4 Oct 2020 10:51

It came, for this 5 stars. I tried it right away. Me, with a thin neck, bolshevata. As I could fix it. And went half an hour about, maybe less. In short, it did not heat. But I'm not sick. I bought it for every occasion.

verifed buyer
4 Oct 2020 07:56

Relatively fast shipping, I received it 45 days after making the purchase.

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