We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks friends i am satisfied with the purchase
The goods to kiev went more than 2 months. Corresponds to the description.
Warms perfectly, like mustard
The belt is only on the thin neck, for large people it will not fasten, it will have to be fixed with a scarf or something on the wits of it. The belt really warms, but not immediately, where then 20 minutes later begins the warming effect after dressing. The neck after the socks is red, whether it relieves the pain i do not know until it hurts, later i will add a review of its effectiveness. I recommend the product.
I haven't used it yet, but it seems to be good.
good fine, after 10min heating
Takes a while to heat (15-20 minutes) but once it does it HEATS!
Excellent i arrive earlier than i expected hardly menso can genero heat
Really warms. Yes, how!!! It seems that there is no ointment, and warms not worse than phoenix, only everything is dry and it is not necessary to wash off. Took off and the burning stopped. Very satisfied. I do not know how much this effect will last. I hope that endlessly.
A wonderful thing helps me. Thank you store
It is accurate but very delayed to arrive the product
Everything is ok! Magnetizes to the iron and warms strongly, it burns!
Warm happy producer i recommend, thank you.
I don't see any sense.
The order went to yaroslavl for more than 3 months. Packed neatly, the goods came without damage. How much corresponds to the description of the action so far i can not describe, and on the external signs corresponds. The material to the body is pleasant.
Sooo warms well!!! i advise.
The goods did not receive, the money was returned.
Everything was required in order vemdo
I ordered my mother, thought shit. But dressed on her neck, changed. The neck burns like pepper rubbed.