We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Реально греет! Спасибо продавцу ещё и за подарочек
Thank you goods received delivery long all by description.
Like in the description and I come in with patches that I don't know very well for what they serve. But all good
Llego muy rapido, igual a la descipcion. Se siente un leve calor. Me quito el dolor de cuello que tenia.
Thank you. It's okay, it's warm. Plus a gift, nice.
Top piece, warms the neck when in motion. My father blew her neck, she was ill, her head too, like a day in it, and the next day the neck passed.
Good , Nice
XS is working or not
Excellent Product excellent store
I did not try it.
Tutto ok. Arrivato in Italia in 13 giorni
Great product I bought the second time thank you store
не знаю, как оно работает, но и правда кожа начинает нагреваться через несколько минут. если намочить слегка, то нагрев быстрее и сильнее. после снятия тепло еще некоторое время сохраняется, так что поначалу надо снимать сразу как появдяется дискомфорт, а то еще несколько минут терпеть придется. нагревается не повязка, а именно внутри тела какое-то воздействие. первый раз рекомендуют не больше 15 минут, потом можно и до пары часов увеличивать время
Track half way stopped tracking,
The store sent the goods quickly, but the parcel went 2,5 months. Heats good. I did not communicate with the seller.
скажу, как проверял...просто уложил под шею...и смотрел телик, и что факт эта штука Гоеет...очень даже хорошо!
I'll try to get yak pratsuya
The order unfortunately did not come, but the store kindly agreed to return the money for the goods. I ordered it more than once, so such a little trouble will not be an interference for new orders