We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality, not too shinee
61 days from date of order to received in Québec, Canada. goods look as advertised.
Beautiful wig, very good quality and fits perfect
Accurate to the picture but it's really REALLY wavy. Also the texture kinda feels like crunchy paper but for the price it's not bad
The wig is thick, pleasant, but requires refinement, the bangs need to shorten the front strands to lay. Minus-color, it is not pleasant silver, but rather disgusting.
I put 4 stars only for one reason-I thought it would be a little lighter, but it's probably the problem of devices and color rendering. From the wig in delight! Track number was tracked, went about 17 days to Peter (I think it could be faster, but May holidays + quarantine). I cut a bowl, I just like short ones. Ah, yes. This is ws05 F1. Came in a small bag wrapped in a grid and a zip bag.
The colour is a little bit darker than on the pictures, but wig is VERY beautyful. I'm in love
the wig is exactly as described! it came in about 3 weeks and its so beautiful! it literally feels and looks like real hair, I would 1000% recommend if you're debating it!
I thought it would be lighter, but I'm already happy. Chung had to be cut. Removed that the quality is good for such a price
It's light but for the price it's OK, it came fast
I didn't love it, but I liked it, okay, pity q don't give you the hair adjuster
Perfect, good quality, fast delivery and still came a treat
Fine. There is a small smell, but I'm sure it will pass. And there is another Minus: The Photo seemed lighter, but it came dark, but it doesn't matter to me. And so everything is wonderful
It seems that have real hair, love
Great quality worth it better than I expected, color TA more beautiful than the picture, only sad because not included a cap, but the quality is great
Just a gorgeous wig!
Very pretty. Needs some work to get perfect, but just overall preference. Very full and not shiny. Love it
Great wig! Delivery a little more than a month, the quality is good, the small head is too big, but there are adjusting gum. I recommend!
Not thick. Looks natural. Came in less than a month, despite the pandemic. As a gift put an elastic band and a bracelet made of red thread
Good quality fiber, shine soft without "plastic", looks good.
Very cool wig, if you do not know, you might think that my own hair. The cap of course does not fit much, but it looks very beautiful