We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is high for the price and it looks natural. I like it, it's just like on the shop.
absolutely love it! it’s so cute and looks so real! <3
It looks like human hair and it’s so lightweight
Put it straight on and wore it out, super lightweight while being luxurious and fun, definitely recommend
The volume of the hair is too big and the waves are not as much expressed as in the store's photo. Glitter synthetics are absent-you can take it.
A good wig, it looks quite natural, a little short, if you have a lot of your hair and a little shedding, if you comb it But very pleasant to the touch and natural gap, which pleases For ears it is better not to comb-it will be visible natural hair
Very good wig. For such money straight super duper duper
22 days to nyc live ut urs flowy and nice.looks natural
The wig is nice and good quality
There was a problem with the shipment but the store responded in a good way regarding the refund, I'll wait a while to reorder
Arrived very fast. Am super satisfied, is perfect, looks like real hair.
the wig is amazing! it's not shiny it looks like real hair! I will buy more from them. I mainly use for cosplay but for everyday use is also perfect
Very cute wig! got a bunch of compliments on it. please note it is pretty short in the back
It looks so realistic and the fibres are really soft. Wore it out for a whole day, my head didn’t feel uncomfortable or itchy and my country’s climate is pretty hot. It came within two weeks.
perfect. great quality. soft and thick. after slightly styling it with some clips it's exactly how I wanted. highly recommend
A very pretty wig, the hair is soft, looks very natural, no bulk. Quite a bit of shedding. I don't like the fake scalp but it matches my skin tone so I can't really complain. there was some hair that looked like it was burnt off or something as you can see in the 4th picture. Overall very happy with my purchase.
This wig looks a lot like the picture. The quality is also quite great and the waves are staying the tack. The only problem would be the hair loss compared to my more expensive wigs - but in comparison to price, this is a very good product. Shipping took a bit long though.
Super recommend, soft and well full
The wig is super good for this price! I was surprised really. The color is a little darker than I thought it'd be and I bough it to make a Juno cosplay, but it's fine, some people even make her a redhair so it shouldn't be a big problem ^^ Thank you very much, I'm thinking of buying another color!
Muy bonita tal y como es la descripcion
товар не пришёл, но мне очень быстро вернули деньги
great wig for the price, color is exactly what i expected, nice dark brown!