SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://avecbriostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
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Mom said it was a good thing. We'll believe it.
The goods came in good packaging. Everything is OK, but very long delivery.
Very persistent, the consumption is small, has a tinting effect, so wash off a little hemorrhine)
Goods of excellent quality, sending fast, to the store Thank you.
Strange receipt shipment because in completely different place than chcialam. Information came smsem. Whereas quickly came.
Shipment dotarła, all OK. Recommend
Very nice. But took 21/2 months
grazie venditore!!!
не знаю..товар не пришёл, по спору деньги вернули
Like the picture, have not tried. Am satisfied.
Like
Delivery is very long, but good quality cosmetics. Recommend! I bought several products, everything corresponds to the description and selected colors.
great thanks store
Very good product, delivery within estimated time, the tone is very nice
This is my third purchase, i highly recommend this product, fast shipping, thank you
Eyebrow Gel... packed in a puffy... two brushes and stencils.
With the color I missed: that is, the shade suits me, but too dark. Cold Brown, not red at all, but so dark that almost black. I thought it would be possible to grow-stretch, but no. It's tint and it dries instantly. When you try to shade it will stain. It is generally difficult to apply. Durability is not bad, even for my oily skin, keeps all day. As a gift to the kit, the store put stencils.
Great ! Im in love with this gel colour. Very satisfied. Also brushes are good.
I have not used it yet but the color is exactly what I wanted
Though I have very dark hair & eyebrows this colour is perfectly natural. I don’t look like I have caterpillars on my eyebrows. & the brushes & palette ring enable me to control tone & density.
Great product. The color is closer to the red. Shipping is long.
Thank you all came thought that the size will be more, but not upset everything perfectly tried a little to smear on the hand colors perfectly with the color guessed
It is a very good product, easy to use and good quality.
lovely
Great product!