SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://avecbriostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
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It came somewhere for a month, the girl was satisfied
Top but long shipping
The quality of the goods is satisfied. Convenient to use. Brushes are good. Well holds all day, does not smear. The parcel came very quickly, for two weeks. Seller thanks for the gifts-stencils for eyebrows and a sticker on the nose.
Love it
Ordered 14.10, received 08.11. Order delivered without damage, corresponds to the description and photo. I'll use it. I recommend the product and the store.
I order a second time, cool!
Too small
I order for the third time, eyebrow gel. I found my color, under number 2. I need to learn how to apply it correctly. Enough such a tube for almost a year. To apply enough gel with a pea. Stay all day long. I really like this product, recommend both product and product.
Love it
Prima product
Perfect.
Good thing. small bottle and thin brushes. easy to apply. at the expense of durability has not yet understood. i will add a review.
The only hit i put on it is that it is small quantity but just as little is done a lot, i'm delighted!
nosmall
Did not come
great product
I there must first even try
Excellent product!
super fast delivery. this store is honest. thank you
really good
Nice
alles super
well... I received my order within 3 weeks and I'm really satisfied with the product. thanks to the store, I got my order earlier than I thought. The product was in good condition and as described in the pictures. Highly recommend the seller.
Shade 04 still very gives a dirty brown shade, which is very sad
Wonderful product I recommend everyone thank you 10 stars