SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://avecbriostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
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The only thing i can say is that the product came to me without a palette for applying gel! So the store immediately returned the money to me, for this i put 5 with a plus!!!
Trop petite
Very cool thing. .. Came quickly
Fast delivery, excellent goods) lasts a long time. It is necessary to apply a little and well to shade)
ok
Everything is super!
ok
Perfect. The color guessed the tone in tone as i wanted, not light, not dark and the main thing is not red at all. The texture is slightly thicker than the standard foundation creams, well applied, not smeared. Included were brushes: beveled and ordinary thin + stencils. About the reviews in which ladies smear this product with a centimeter layer and complain that it looks bad: "make the fool god pray-the forehead will expand". Definitely recommend to buy. I will order more. By the way, surprisingly it came quickly enough-a little less than a month waited.
Very fast Delivery
Honestly, i confess that the brushes here are bad, about the gel-the first impression that is light for me. But you need to experience everything) the order brought the courier home, which is always nice. Delivery time month. Thank you.
nice product and thanks for the gift
It is not quite convenient that you need to squeeze separately on the brush, and so everything is fine
It was the longest delivery for all the time of the order on ali, but the store extended the term of the order itself, always was in touch. For a long time i use this product, i like everything very much!
Good
Arrival was fast.. Thankx you
Good！
I liked the color. The whole came. As in the picture. The wet cloth is easily washed.
All OK.
Little bottle but this shadow is so creamy that u use it soo less. it covers eyebrows beautifully. im satisfied! veryvery fast shipping.
He never came to me he said free but i never got it
Very good product. As for the product, i will ask again
I haven't used it yet, i'll leave comment in doing so.
It is the same as in the picture. The colour is not for me but consistent with the discription
I ask for feedback. And in fact the goods never came.
I got the order. Thank you.