SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of avecbriostore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://avecbriostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Получил всё быстро, все отлично
Pędzle dobrej jakość, przesyłka w miesiąc. Polecam
1010, THE BEST!
Absolutely love the brand and their delivery service! Such good quality and such quick delivery
Good brushes, well packed, quickly delivered to Novosibirsk!
La calidad es estupenda! Sin duda volveré a pedir llegaron muy rápido y bien protegidas.
Набор пришёл очень быстро. Кисти хорошего качества, мягкие.
The order is happy, how long I wanted to buy these brushes, urvala for 900 rubles with kopecks, the best brushes that are at all. Delivery fast in 14 days brought, the track number was tracked to the Mail itself.
Very beautiful, tightly stuffed and quality brushes! Delighted
I like this set and I buy it for my students
Very high quality brushes, I'm happy))) thanks to the store)
Zamovila 08.03 came 25.03. Kivoshki Duje m 'Yaki, good nabiti. I think for an hour I'll be wiping. For your super reception. Posilka ran out, 3 stores did not bother.
Beautiful brushes, excellent products . Happy !!
The product corresponds to the description. very high quality and well packed. received in two weeks. I recommend the store.
All good, take it
They arrived very fast in chile but mail was delayed in delivery
Good brushes, for its cost.
Beautiful brushes. Very convenient and nice to work. I advise everyone.
Beautiful brushes, as in the photo. Pile doesn't work. Very pleasant to use. Thank you to the store for the quality goods and fast delivery!
Very fast shipping, product consistent with the description and quality brushes is cudowna :) so soft to touch brush with another company not you will find! Recommend store! :)
Nice brushes. At the sister in white перламутровом color, she ordered herself in black (metal of a copper shade). They came quickly. Ordered with delivery from Russia 27.11 came 3.12
Brushes one in one Zoeva)) at least the ones I have are identical. White-like a natural pile of goat. Dark-synthetics. The pens are a little white. In the photo there is no brush for eyebrow, immediately a friend gave, because. I don't need one. There's brashgard on three big brushes. We arrived relatively quickly (ordered 11.11 took away at the Post Office 01.02), the parcel was tracked all the way.
The goods brought the courier and gave it to his hands. When unpacking a particularly strong smell did not notice. Brushes came in integrity, without damage. Each brush is packed in a separate package, on fluffy brushes, put on a mesh. To the touch, the brushes are soft, the pile which is synthetic straight in general gentle to the skin. Until I noticed the brushes
Came quickly, in appearance very high quality and beautiful, the pile is soft) Thanks! The order is satisfied))